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FARFETCH REVIEWS

Find out what real customers think of Farfetch and its service with our ratings and reviews feed. The ratings appear in real time, directly from a post-purchase survey and are based on results from the last 2 months.

Farfetch scored 4.7 / 5 based on 32726 Reviews

Based on the reviews from the last 2 months

32726 Reviews
View: 1080

Today

Ordered From: Boutique

Reviewed by: jinlei

Review

希望有更多的折扣,尺码描述更详细

Today

Ordered From: Umberto Giugliano Uomo

Reviewed by: Ainur Tapisheva

Review

No reviews submitted

Today

Ordered From: Boutique

Reviewed by: Karolina Pavic

Review

No reviews submitted

Today

Ordered From: Excelsior Milano

Reviewed by: Andreas Henriksson

Review

Recieved wrong size and now the shoe that i ordered is sold out in my actual size.

Today

Ordered From: Vitkac

Reviewed by: pedro muñoz

Review

No reviews submitted

Today

Ordered From: Bagheera

Reviewed by: Eva Conejero

Review

No reviews submitted

Today

Ordered From: Nugnes 1920

Reviewed by: ANTHONY

Review

SO FAR SO GOOD

Today

Ordered From: Vitkac

Reviewed by: LV

Review

The delivery could have been faster.

Today

Ordered From: Boutique

Reviewed by: Nyresa Cama

Review

I order from you and several of your competitors quite regularly and I always find UPS much less reliable than DHL. While Farfeth and your local partner are great, UPS really let this service down (they were also incredibly unhelpful on the phone). If your partners could start using DHL (or another delivery company) I think your overall service would be improved.

Today

Ordered From: Boutique

Reviewed by: emma moosa

Review

No reviews submitted

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Farfetch Customer Promise

At the heart of our Farfetch community is you - our customer. And we promise to make your luxury shopping experience one to remember

Fast shipping

We have a 1-2 day order processing time plus a 1-5 day delivery time, depending on the shipping service. If your package has not been processed within 3 days, we will give you free shipping off your next order.

Fast response

We will answer your query within 1 business day

Free returns

We offer free global returns and pick-up service

Listen and resolve

We will listen and resolve any issues and offer to refund any charges for deliveries/orders made in our error, proactively keeping you updated every step of the way

Safe & secure shopping

Need help?

If you would like to speak to one of our Customer Service Representatives you can reach us by phone, chat or on email:

Phone

+971 8000 3670 4671

Available Monday to Friday 8am-11pm GMT and Saturday to Sunday 9am-9pm GMT

Email

Click here to send us an email

Or you might find the answer to your question on our Frequently Asked Questions page.

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